Refund policy

At Orio Handmade, every piece is made with love and care. We hope you adore your order as much as we loved creating it. 💕

However, if something isn’t quite right, we’re here to help.

🌷 Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and in its original condition
• It must be in the original packaging
• Proof of purchase is required

✨ Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within a few business days.

💌 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

🌼 Return Shipping

• Returns are free of charge
• We will provide instructions to complete your return smoothly

🚫 Non-returnable Items

Certain items may not be eligible for return, such as:

• Personalized or custom-made products
• Items marked as final sale

📩 Need Help?

If you have any questions about returns or refunds, feel free to reach out anytime at support@oriohandmade.shop